Testimonials

“Since working with Fiona, I’ve achieved more in my business in 4 weeks than the last 5 years. With her help, plus some hard work and commitment, I’ve grown from $4k a month to this month a record $22k!! Me personally, I was lost in business, scared or unsure to make some tough decisions to grow. Fiona gives you those tools and support.”

PETE MAIN

All Car Detailing

“Now that we have worked with Fiona we finally understand our cashflow numbers, how to get leads and clients and we’ve created really good habits which we’ll keep using forever in our business But apart from all that, the most exciting thing is we are amazed that we are going to hit 6 figures in our first year of business. Fiona has been instrumental in getting our business off the ground.”

MARIJA SIMONDS and SALLY MURPHY

Purple Playground - Outsourced Human Relations Solutions

“Visibility Mastery is absolutely 10/10. My business and skills have magnified 100% . Everything is so clear to me and I’m on a laser sharp path. I’m so grateful to you”

HELEN SELMECZY

The Yogini

“I have had the privilege of working with Fiona for around 1 year. She has a knack of getting all in my head onto an organised spread sheet that is both operational and holding me accountable. If you need support in your business moving forward Fiona is your woman. She is amazing..”

JANETTE SALMI

Dignified Movement - a Lighthouse for Change

“Fiona has been fantastic to help me understand where I am with my business, what is missing and the appropriate steps of what I should do next to achieve my goal. I can highly recommend her to anyone in business, does not matter at what stage you are at.”

ESTELLE WATSON

KSW Design & Renovate

“Fiona definitely has a superpower when it comes to coaching. Her knowledge and support over the last few months have been a game changer for myself and my business. Fiona is also very personable and warm which makes working with her such a great experience.”

STEPHANIE HORNBY

Stephanie Hornby Photography

“Such a wonderful person with so much knowledge. I would recommend Fiona to anyone seeking advice on how to take their business to the next level. She put me on the right path and held me accountable. She made me a better leader and gave me confidence to excel. Recommend her talents to anyone..”

BRENT COWELL

Mr Fix 'n Chips

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“I've had the pleasure of working with Fiona since February, and I absolutely love it! She has a remarkable way of explaining things in simple and understandable language. Over the past 7 months, I've experienced significant growth – my income increased by 1.5 times, I gained a clear vision and strategy for my actions, learned effective client communication, and improved my sales techniques. Fiona's guidance has been invaluable in all aspects of my business. Thanks to her, I've gained more confidence and truly believe in my ability to achieve my goals. I wholeheartedly recommend Fiona – 100%!

ESTELLE WATSON

KSW Design & Renovate

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“I am operating my businesses for last 10 years. In some point in my business life, I felt I was lost the direction with so many different reasons. I needed a boost from out source to get through the season.

I started to working with Fiona via Zoom for the last 6 weeks ago. And I must say it was the best 6 weeks journey in my entire business life. As I gained so much courage, I am so excited to take my steps forward and to discover new pathways with Fiona. Thank you 😊 🙏 ❤️

BELL KIM

Unibella Family Daycare &

Unibella Community Care

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“Fiona has been outstanding keeping our focus on the essentials to keep cashflow & adding such great strategic marketing techniques. Fiona also comes up with some amazing marketing strategies. We run 2 businesses & need very thoughtful planning all of which Fiona has made a pathway plan with milestones & progress plans all along the way whilst working to the goals set & staying focused & on track in order to meet goals & ideally smash them.

Fiona is also very motivational in all the processes set. Thank you so much Fiona. We look forward to bigger growth scaling & expansions internationally.

Thoroughly recommend the business improvement academy & Fiona Cossil 🙏

DARYL BANCROFT

Alpha LED Lighting & Strikehold Australia

“My experience with Fiona from Business Improvement Academy was wonderful. She was helpful, connective, supportive and amazing in assisting and guiding me with her ideas, knowledge and friendly attitude. She worked with me at a pace that was suitable for me and I can't recommend her highly enough. Thanks for everything Fiona!

TRINA SPRATLEY

Brownie Points Hampers & First Class Bookkeeping

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YOU

Your Amazing Business

“I'm immensely grateful for your outstanding support that helped me overcome business challenges and unlock the next level. Highly recommend Fiona's expertise for anyone seeking top-notch assistance. Thanks, Fiona!"

LOUISE MACGREGOR

Emmaus Health & Wellness

“I was new to business but I wanted it to be successful so I started working with Fiona. My business started to grow because I had structure and help. Fiona was always there to help. By the time the 3 month program was up I had tripled my business. That made me very happy.”

VIVIENNE TIPPETT

Gold Coast Tattoo Removal

“When I started working with Fiona I was literally ‘sales ewwww! I don’t want to be SALESY.’ But Conversion Mastery taught me how to get visible and have a clear system in place to get more sales, easily. I’m much clearer and have way more confidence in sales now and booking out my weeks.”

NARELLE DAVIDSON

Trojan Corporate - Compliance Consultant

"Fiona helped me to boost new business marketing for my Quantum Scalar Lounge ! I recommend her to everyone who feels overwhelmed with the different strategies and methods out there since she truly helped me to systemise and organise my marketing ideas . And she is wonderful to motivate and to boost confidence! thanks Fiona"

SOLARA JENKINS

Quantum Scalar Lounge

"Understanding how to make your business visible is key, with Fiona's advise and support in using key tools from her tool box, in a supportive friendly session made a world of difference, Thank you!

PAULA LEGGATT

Paperwork Completed Lodged

“Fiona's expertise as a business coach has been a game-changer for my bookkeeping business. Fiona's guidance has not only streamlined my processes, but also helped me tap into new avenues of growth from existing clients and new clients. Working with Fiona has empowered me to make confident decisions, scale my services, and enhance client relationships. Her impact on my business is truly invaluable, and I recommend Fiona to any business looking to thrive and succeed.

DEBBIE AUSTIN-AEMES

DAM Accounting Services

I can't begin to express how grateful we are to have had Fiona as our business coach. She has been an absolute game-changer for our company. When we first started working with Fiona, we were a small one-man operation with big dreams, but we lacked the direction and strategies needed to grow. Fiona stepped in and transformed our business in ways we never imagined.

With Fiona's guidance, expertise, and unwavering support, we have grown from a one-man show to a flourishing team of 8. She possesses an incredible ability to understand our unique business challenges and tailored her coaching to fit our specific needs.

Fiona's approach is not only professional but also personable. She truly cares about our success and invests herself in every aspect of our business. Her insights, encouragement, and problem-solving skills have been invaluable, making her an integral part of our growth journey.

One of the most impressive aspects of Fiona's coaching is her focus on empowering us as a team. She helped us identify and harness our strengths while addressing any weaknesses, ultimately making us a cohesive and efficient unit. Her positivity and enthusiasm are contagious, pushing us to reach new heights and take calculated risks.

Under Fiona's guidance, we have not only seen exponential growth in our revenue and clientele but also a significant improvement in our internal processes and overall company culture. She has instilled in us the importance of continuous learning and adaptability, ensuring that we remain competitive in a constantly evolving market.

Moreover, Fiona's dedication extends beyond regular sessions. She is always available for guidance and support, and her responsiveness is commendable. It's evident that she genuinely cares about our progress and goes above and beyond to see us succeed.

We wholeheartedly recommend Fiona as a business coach to anyone seeking to take their business to the next level. With her expertise and genuine passion for helping entrepreneurs succeed, she has transformed our business into a thriving and sustainable enterprise.

Thank you, Fiona, for being an exceptional coach and a driving force behind our success! We look forward to continuing our journey with you by our side.

DANIEL & ERIN

Schmidt Aluminium Fabrications

“Earlier this year I was scratching my head wondering how I was going to get my next booking. Now I have photo shoots booked every week for the next 6 weeks.”

MANDY KROHN

Mandy Lee Photography

“With Fiona I have someone who is objective and supportive in helping me build my business. Someone I can work through problems and challenges with and keep me focused on the big picture when I get distracted and off track.”

AMANDA THOMAS

Mortgage Choice

“Working with Fiona I learnt how to systemise my business to become less reliant on me plus she kept me accountable to and on track with my business goals.”

AJ HAYES

Star Talent Staffing

“Fiona has completely switched the way I was doing sales and I’ve totally updated the way I was doing my marketing. I was just going through the motions and fluking it. I’d been wanting a system so I knew what to write and what to say, with follow ups and a routine instead of jumping from one thing to another.

I now have a clear path of what I want every week from my business and a clear picture of what to do to get there. I can have time off and I know what I need to do to get there.I now have more bookings, I’m more visible and I have a system to take my leads to sales that works.”

KIM BURGESS

Tamborine & Gold Coast Celebrant

“I love working with Fiona because I’m a jeweller, I’m a creative, I love design and all those aspects of my business but I really struggle with the systems and the processes. Fiona looks over the whole business and has really helped us improve our systems, our staffing and all the processes we have so I don’t have to think about it. She makes it work.”

BEN TRACEY

Finelines Jewellers

“Working with Fiona has been an eye-opening experience into the way I do business. Having Fiona with me from the start has made a huge difference to the way my business has grown and moved forward. My goals are just getting bigger and bigger now, I don’t even want to think about where I would be now if it weren’t for Fiona – I can’t thank her enough.”

LEANNE ROGERS

Ruby Vine Creative

“The Visibility Mastery and Conversion Mastery programs have been life-changing. I’m an artist so business is so foreign to me. I’m so confident now. Fiona made it so easy. I’m a creative and definitely not a numbers person but with what I’ve learned I’m keeping track of my numbers now. This has been HUGE for me. Now I can see that when I got slack, my numbers dropped off. Being accountaable to Fiona worked. The systems Fiona gives you are foolproof if you’re dedicated to it. Fiona’s support and guidance is reassuring and empowering. She’s so genuine – she genuinely wants us all to succeed. You’re not just a number or another person on a course.

I’ve learned how to sell – I know what wording to use and that’s been a big shift. Huge for me and my confidence. Now I have momentum, and I’m getting calls from all over the place. I used to sell one session at a time. I’ve now sold 5 packages (WOW)!”

BARBARA PRESTIA

Singer, Vocal Production Teacher

I was struggling with EVERYTHING! I’d never been in business before and I didn’t know where to start. My confidence was a big issue. Once I started working with Fiona she gave me a system to work by for getting clients that I could use every day. After our sessions I always felt that I could go out and do anything – Fiona helped me feel confident and enthusiastic. I’m an older woman and my goal was to have the cashflow so we could travel when my husband retired. And that's exactly what I’ve done – I have cashflow, I have money in the bank, and I can do what I want. I’m now travelling Australia with my husband, in our caravan, running my business and living my dream.’

HELEN DELANEY

The Rescue Desk

“After working with Fiona through Visibility Mastery and Conversion Mastery, I’m now at a new level. I’ve stopped procrastinating & now I really know my numbers (that was the first game-changer).

My sales conversations are now so relaxed. They’re more like a conversation than a sale and I can implement and they flow. That was the second game-changer.

I loved the weekly group zoom sessions. I was accountable, and it kept me on track every week. When I first started working with Fiona I was doing $3k months and struggling to get to $5k. Now I’m doing $11k months and my next target is $20k!”

POPPPY RISDALL

I Am Poppy - Watercolour Wedding Artist and Pattern Design

“Starting my own business was daunting, but so far I’m only half way through Fiona’s program and my immediate goals are already achieved. Furthermore, it has now helped my vision with where I should be going, where I want to go, and how I get there.”

CHRIS PEYTON

Qld Club Network Specialists

“Before I started working with Fiona, I was quite stressed and while I had a team working for me, my business wasn’t systemised effectively. I was a little lost with what needed to be done and in what order. I have now hired a full-time employee with systems in place and a marketing strategy I am working towards. I can now see my business goals clearly and have no doubt I will reach them by June.”

NICOLE CLEMOW

Avanti Bookkeeping

“I love the accountability and clear direction from working with Fiona. I’m much more productive and can focus in the time I have because I know exactly what to do. The best part is my revenue went up 20% in the first month and its consistently getting higher. I can be more present with my family and switch off more easily because I’m happy in my business again.”

LIBBY O’SULLIVAN

Glow Physio

“After working with Fiona I finally knew what to do in my business. I’ve got better information for decision making and I know my business is a real business now, not just a hobby. I have a plan, a clear goal and thanks to Fiona, I know I can succeed”

JODI CAMPBELL

Verdure Naturopathy

Fiona is amazing – she helped me with my message and I am on track and moving forward with what I need to do in my business. I have direction now. Thank you Fiona, I would never have achieve what I have over the past few months without you.”

LYNDA HUNDT

Eye on Beauty

“Fiona is amazing. I spent many years in senior management roles thinking I knew a lot, but in my one-on-ones with Fiona my eyes are opened I know she is making me a better business woman every day.”

MICHELLE FRAGAR

Black Box Finance

“A week ago I was interviewed about some great challenges I’ve faced in business, I was also asked who inspired me most, for this I dedicated to Fiona. Fiona you were the first person who made me believe anything was possible.”

ASHTON RACHAEL

Alpha Sports Medicine & Osteopathy

“The changes we have seen in our results-focussed drive and renewed personal motivation have brought us back to our roots which has developed many new opportunities leading to increased business turnover. The external influence of our Business Strategist has been awesome and positive. Thank you Fiona.”

TIM CONNOLLY

Newhaven Funerals

“We have grown over 60% from working with Fiona and doing turnover figures that we had no idea were possible. She makes sure that I know my numbers, and monitor them so I know exactly what I’m doing. With Fiona you always feel supported by a professional.”

SHARYN WATSON

Watmar Electrical Contractors

My business is my passion but I was completely stuck. I didn’t know where to start. I now have the confidence to approach the right people, and I know what to do to grow my business. Its working, I’m getting new clients and I’m growing my business. I really needed someone like Fiona to keep me focussed and moving forward every week. I’m excited about my business again.”

KRISTINA CHASE
Bliss & Soul Wellness

“I fell like I’m months ahead in my business than if I’d tried to do it on my own. Having guidance from Fiona, and access to her helps me with the big decisions. I’m clear on the steps to take and I don’t have to waste time figuring everything out myself. I want to be working but also have time to spend with my young family and not have to worry about finances. I’m pretty happy I now have the keys to my first workshop. I never thought I’d be at this point so quickly. Thanks Fiona”

DANIEL SCHMIDT
Schmidt Aluminium Fabrications

“I know I lack self- discipline.
I lack motivation especially with the marketing side of my business. Working with Fiona I
feel that I can see clearly, I know the steps to take and I’m saving heaps of time – and making more money!
Having a 3rd party perspective in my business from Fiona, I feel like the blinkers have been taken off.
It’s only my first year in business and I’ve already well surpassed my original turnover targets. I’m pretty happy.”

RYAN SCHMIDT
Prestige Mobile Servicing

ABOUT THE BUSINESS IMPROVEMENT ACADEMY

Business Improvement Academy is a mentoring, training and business coaching business using proven entrepreneurial strategies, systems, methods and tools to optimise the performance of your business.